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Selecting the Right Contractor—What's Their Image

Length - 01:23

Does the concrete flooring contractor you're considering doing business with project a professional image? Here's what to look for, says Harris:

  • Good customer service. Does the contractor return your phone calls, dress professionally and answer your questions and concerns?
  • Well-defined contract terms and warranties. A good contract will include a complete description of services to be provided, from surface preparation to final finishing.
  • Repair policy. Is the contractor willing to fix mistakes if something goes wrong?